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World Class Disability Services
Refer
From our team

Stories from the people providing the support.

Progress notes, interviews and longer reflections from our support workers and coordinators — told in whatever shape actually fits the moment, not a template. Names and details are illustrative placeholders for now.

Helping Marcus get back to bowling
Everyday Life SupportProgress notes

Helping Marcus get back to bowling

Three months ago Marcus hadn't left the house in weeks. Here's how a weekly community access session became the highlight of his Thursday.

Priya N.15 January 20263 min
What a good plan review actually looks like
Support CoordinationStory

What a good plan review actually looks like

Plan reviews can feel like a wall of paperwork. Here's how we prepared with one participant so the meeting reflected what she actually needed.

Daniel O.18 September 20254 min
Small changes, big independence — in the kitchen
Everyday Life SupportStory

Small changes, big independence — in the kitchen

A participant wanted to cook his own dinner again. It took a labelled pantry, a different chopping board, and a lot of patience.

Priya N.11 February 20253 min
Dignity is in the details
Everyday Life SupportQ&A

Dignity is in the details

Personal care support is intimate by nature. We sat down with Grace, one of our longest-serving support workers, to ask how she approaches it.

Grace M.5 November 20244 min
The drive that became the best part of her week
Everyday Life SupportStory

The drive that became the best part of her week

A transport booking to get to appointments turned into something neither of us expected: a standing weekly chat neither of us wants to cancel.

Daniel O.20 June 20243 min
Complex care, without losing the person in the process
High Intensity SupportsStory

Complex care, without losing the person in the process

High intensity support can look clinical on paper — PEG feeding, seizure management, wound care. In practice, it's still about who someone is, just with a lot more training behind it.

Samuel K.10 March 20244 min
Ask your Support Coordinator: a few honest answers
Support CoordinationQ&A

Ask your Support Coordinator: a few honest answers

What does a Support Coordinator actually do, and what should you expect from one? We sat down with Tine to find out.

Tine20 November 20254 min

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